Grow your tech org and deliver with confidence
You are scaling. Whether you are a founder building your business, an executive building your organisation, or manager building your team you are facing a new set of challenges. Your team isn't performing to the level they should; there are inefficiencies and complexities that the team are struggling to work through. Or they're just stuck. You're stuck. You feel like everything was simpler when it was just you.
Everyone is looking to you for answers, and you have none. Or you have too many options and don't know where to start. Or you know what needs to be done but have no time to do it.
Your morale starts to slip. The pressure is mounting. You feel like there aren't enough hours in the day to do what you need to. You're barely making a dent.
The good news is: you're not alone. Most leaders go through these types of challenges. There are no ready-made one-size-fits-all solutions to the problems, but that doesn't mean they can't be solved.
What you need is help. You don't need someone to do your job for you—it's your job, after all, and you are good at it—but you can't do it all by yourself. You need a thought partner who has been-there-done-that; you need confidence that you're headed in the right direction; you need advice that cuts through the noise and pushes you towards action; you need an extension of yourself to build the systems and processes so that you can focus on your product.
We bring decades of experience in the software engineering industry to understand the source and depth of your challenges, and help you turn them into opportunities for growth.
We provide you customised approaches to achieve your organisational goals and business needs. We support you to lead your company through the challenges, and equip your business with the tools to adapt and evolve, sustainably.
Would you like to learn more?
When the Covid pandemic started we transitioned to remote-only, and our first priority was ensuring our team did not feel isolated from one another. We engaged Blackmill to help as Elle and Lachlan have deep experience with improving engineering culture, being engineers themselves. We entrusted them to come into our business, evaluate, and propose how they could best help us.
Through direct engagement with our team they helped us manage change, and provided us with an approach that worked really well for us. They maintained an independent and fearless focus, and have helped us achieve the results we wanted. Our team is thriving, very deeply connected, and aligned on who we are and how we work. It’s a brilliant outcome.Suzie Price, Managing Director, Alembic
Lachlan's contribution to the Engineering and Design team at Data61 has been extremely well received. He came on as a maternity leave backfill for our FED team leader, working on project delivery as well as coaching the team resulting in two successful promotions.
On the back of this, as well as his broad and highly professional (and great positive attitude) we engaged him further to provide production operations coaching to various early stage technology project teams needing advice on technology stack, team culture and production goals as well as Data61 Executive Team coaching for the organisational implementation of Objectives and Key Results.
I look forward to working with him again.Hilary Cinis, Director, Engineering and Design, Data61
As a small company with a growing customer base, it was clear that our approach to customer support could be more consistent for our customers, and less onerous for our product development team. The value that Blackmill were able to provide was their insight into how similar businesses operate so that we didn't need to reinvent the wheel. With their help we developed a triage-based support process where tickets are distributed to appropriate skillsets, rather than overloading the development team. The process is a simple one that works for our current scale, but can also be adapted as we grow.Lisa Mayo, Customer Success Manager, Biarri Networks