Guiding principles and approach
Proactive is better than reactive
Start approaching the challenges rather than just fight fires all the time. It means we need to look at the bigger picture.
Think in systems
We improve processes to deliver long term benefits rather than focus on short term results. Instead of just dealing with the monster of the week and what is in front of us, we consider the whole system and the possible root causes across multiple events.
Individuals are rarely the real cause of problems. In many cases, it is the system that enabled the individual to make a mistake. And a blame culture will cause more harm than good. So thinking in and improving the system is a better approach all together.
Top-down and bottom-up approach
Decisions are not just a decree coming from above, but also take into account the people on the team and make them a part of the journey. This approach helps to achieve better buy-in for change from the whole team.
Simpler is better
Red tape, burdensome documentation and tedious bureaucracy get in the way. However, defined processes are a necessity and we try to keep them as light and useful as possible.
Slow is smooth, smooth is fast
We need to learn how to walk before we can run. So taking things slower at first and doing them right is essential to be able to then improve and go faster
Continuous learning
We do not come with preconceived assumptions. Instead we learn about you. We continue to learn as we work with you and we discover and unpack your challenges.
Consider small changes to process and controls — then iterate
We value gradual iterative improvement, for everyone. Incremental improvement is often invisible on a day to day basis. However, if it is constant, big changes happen over time. We are not trying to make the process perfect, just better with every iteration.
Break down silos → prefer transparency and open communication
Silos often lead to duplication of efforts and missed opportunities to collaborate. We prefer transparency and open communication between teams, where information flows freely. In return, this promotes collaboration, faster problem-solving, better decision making, and improved overall performance.
Changing the engine while the airplane is still in the air
We do not expect you to stop and do a full reset of how you work. It is also not good for business — similar to code refactoring. Instead we collaborate with you to improve work processes without stopping delivery and business as usual work.
Organisational change takes time
Change does not happen overnight and often faces resistance because it offers an unknown future. The bigger the organisation, the slower the change will be. It requires careful planning, making small changes, and adapting along the way. It also requires us to be patient, persistent, and to communicate clearly at every step of the way.